Transforming Compliance: How Menzis Gained Efficiency and Real-Time Insights with CERRIX

Menzis, one of the largest healthcare insurers in the Netherlands, serves over 2 million policyholders and employs approximately 1,300 professionals. While committed to maintaining high regulatory compliance standards, the organization faced growing challenges with its previous risk management system. The system was cumbersome, difficult to use, and heavily reliant on IT support, leading to low user adoption and inefficient reporting. Seeking an integrated and automated GRC solution, Menzis turned to CERRIX to streamline compliance, enhance risk oversight, and improve operational efficiency. 

Overcoming Operational Inefficiencies 

Menzis’ previous risk management system created significant obstacles that hindered operational efficiency. Employees struggled with a complex interface, leading to low adoption rates and making compliance a challenge rather than an enabler. Maintaining the system demanded heavy IT involvement, causing bottlenecks and slowing down updates. Additionally, the lack of real-time risk insights meant that data was only reviewed at the end of each quarter, delaying critical decision-making. 

Reporting inefficiencies further compounded the problem, as employees had to rely on manual data extraction, leading to inconsistencies and wasted time. Moreover, the system’s limited customization options restricted Menzis' ability to adapt to evolving regulatory requirements. 

Recognizing the need for change, Menzis sought a solution that would empower employees, streamline compliance processes, and improve risk visibility.

Why Menzis Chose CERRIX 

Menzis sought an integrated GRC platform that could enhance operational efficiency, better real-time reporting while ensuring seamless adoption. CERRIX stood out as the right choice, offering a user-friendly interface, real-time dashboards, and automated reporting that empowered teams to proactively manage risks. 

"With our previous system, reporting was a time-consuming, manual process. Now, with CERRIX, we generate reports instantly, providing accurate and real-time compliance insights. " – Barbara Bloeme 

Key Advantages of CERRIX for Menzis: 

• User-Friendly Interface – Simplifies navigation and enhances user engagement without IT reliance.

• Real-Time Insights – Empowers teams with dynamic dashboards for instant visibility into risks and compliance.

• Automation Capabilities – Reduces manual workload by streamlining risk assessment, reporting, and compliance tracking.

• Seamless Regulatory Integration – Embedded frameworks like DNB Good Practice Information Security and NOREA Privacy Framework allow Menzis to track and monitor risks and controls to ensure compliance.

By implementing CERRIX, Menzis transitioned to a more agile and proactive risk management approach, strengthening compliance while reducing IT dependency. 

Seamless Implementation: A Smooth Transition 

Migrating to a new risk management platform is never without its challenges, but Menzis approached the transition with a clear strategy and structured execution. Instead of redesigning its risk framework, the company adopted a lift-and-shift approach, ensuring a smooth transition by transferring all existing processes, risks, and controls exactly as they were from the previous system into CERRIX, without modification or re-assessment. 

"The transition to CERRIX went smoother than expected. The structured approach meant we could migrate our data efficiently. The training sessions ensured that employees quickly adapted to the system, making the implementation process truly effective." – Barbara Bloeme, Risk Controller at Menzis.

From the outset, stakeholders aligned on implementation goals, establishing a strong foundation for success. Hands-on work sessions refined usability, dashboard configurations, and system integrations, ensuring that the platform met Menzis’ needs. Given the system’s user-friendly design, employees adapted quickly after receiving comprehensive training, enabling them to navigate CERRIX confidently and independently. 

Throughout the transition, Menzis benefited from great customer support, ensuring a smooth migration. As a result, the organization successfully implemented CERRIX—enhancing efficiency, improving compliance oversight, and setting the stage for long-term success. 

Key Benefits & Business Impact  

Driving Efficiency: Real-Time Insights & Proactive Compliance Management 

One of the most impactful changes brought by CERRIX was enabling risk administrators to independently manage and update standing data within the system—something that previously required IT support. By removing this dependency, Menzis reduced operational bottlenecks and improved responsiveness in risk and compliance processes.

With real-time and customized dashboards, Menzis has gained instant visibility into risk management, allowing teams to track progress and make better-informed decisions. Previously, risk insights were only available at the end of each quarter—now, they are accessible with real-time data. This shift has streamlined control testing, reporting, and compliance tracking, eliminating manual processes that previously consumed valuable time and resources.  

“I love how I can create dashboards tailored for specific teams. For example, I built a dashboard for our IT cluster that provides real-time updates on control tests linked to DNB Good Practice Information Security.” – Barbara Bloeme 

“I’m a fan of CERRIX because it makes my work easier and helps me present real-time dashboards for greater insights and improved risk management.” – Barbara Bloeme 

A Benchmark for GRC Excellence

Menzis’ transition to CERRIX has significantly enhanced operational efficiency, improved user engagement, and enabled real-time reporting, elevating risk oversight. The organization is now better equipped to proactively manage risks, streamline compliance, and make data-driven decisions with confidence. 

"Looking ahead, we are excited to integrate CERRIX with Power BI and explore AI-driven compliance automation. I hope these capabilities will allow us to work smarter, and further enhance our risk oversight." – Barbara Bloeme 

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